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Opinions expressed here are entirely my own and do not reflect the position of my employer or any other entity.

The views and opinions expressed by visitors to this blog are theirs and do not necessarily reflect mine.

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ICICI Prudential Mutual Fund – Online Services & Customer Support

I was pleasantly surprised today with my experience with the ICICI Prudential Mutual Fund web site, the PruTracker. I have multiple portfolios with ICICI as I used different vehicles to purchase their funds over the years. I had lost track of one folio and found it again in a CAMS report. This particular folio was not available in my PruTracker login.

Today I was trying to find the IPIN Form download on the PruTracker web site thinking that I would have to fill it out and visit CAMS again to get an IPIN for the missing folio and that it would take at least a week or so. I was therefore surprised to see a link to “Generate an IPIN Online, Instantly…”. Well, I stared at it for a while and then clicked it. It walked me through a wizard asking for details of the folio, my bank account, PAN etc. All the personal data that is associated with the folio and is unique to me. All the data that is actually needed to uniquely identify me as the owner of the folio. And data that only I should be able to provide.

Neat!

I haven’t seen this with any other Indian AMC.

So I jumped right in, very excited. I wouldn’t have to wait a week after all! Then of course I hit a snag. The Wizard didn’t work. It kept complaining that I had given it the wrong data. But I hadn’t! It was frustrating and a big let down.

A tried a few combinations since this was an old folio I hadn’t used for a while. But no joy. Then I decided to brave the call center. The girl who answered had me fill in the details again. I repeated each value as I filled in the form and she stopped me when I came to the PAN. They had the wrong PAN! One digit was wrong. A 8 had become a 3. No wonder the thing wouldn’t work! The girl at the call center had me use the wrong PAN and complete the process. And then she registered a service request to correct the PAN.

So I ended up with the folio linked to my PruTracker login in about 20 mins. Not bad. And if there hadn’t been the problem with the PAN it would not have taken me more than a few minutes. Fill out the wizard’s forms, go check your email, click the link they send you and you are done!

Cool.

No paper work. Simple. Effective. Gets the job done.

Good job ICICI Prudential. You guys have typically been on the forefront of technology usage in the retail financial sector in India and I thank you for it. I hope to see an ever improving user experience from you people.

Many thanks.

Fifth Floor, 2 BR Flat in Sudarshan Towers (Sahid Nagar, Bhubneswar) for Rent

Flat number 502 in Sudershan Towers, Sahid Nagar, Bhubaneswar, will be available for rent / lease starting April 1, 2010.

Specifications:

Flat No: 502
Fifth Floor, 2 Bedroom
1.5 ton, window AC in Master bedroom, Geyser in bathroom
Full woodwork – drawing room, both bedrooms and kitchen (covered shelves and covered storage under the kitchen slab)
Car parking available

Sudershan Towers, a new prestigious multi storied apartment complex, is located in the posh Shahid Nagar area and is a stone’s throw from the Banibihar main road. Conveniently located near shops, hospitals, schools & colleges, with easy access to public transport, Sudershan Towers has come to symbolize the best in luxury living in Bhubaneswar.

Contact:

Shri Binoy Ranjan Satpathi
A-138,
Sahid Nagar
(mobile) 94386-72077
(home) (0674)-254-6562.

Or

Gautam Satpathy
Hyderabad
(mobile) 94407-01095

Maps:


Road map showing Sudershan Towers, Sahid Nagar, Bhubaneswar and the surrounding areas.


Satelite image showing Sudershan Towers, Sahid Nagar, Bhubaneswar and the surrounding areas.


Detailed satelite image showing Sudershan Towers, Sahid Nagar, Bhubaneswar

Happy Birthday, Durgesh Nandini – March 8, 2010

Happy Birthday dearest daughter! Now you are officially in the teens :-) I wish you the best of luck and hope that you will see many more such days, filled with joy and love. I hope you enjoyed the cake made my mummy this morning. She woke up earlier than usual to get everything ready.

Ms. Durgesh Nandini Satpathy – A very very happy birthday to you!

The Cake Mummy Made...

With the 11 candles...

The cake needs cutting :-)

And it is cut! Bablu still chewing his breakfast...

And a video of the cutting of the cake…

Birthday Card for Padmaja, by Mamli & Bablu

Mamli, our 10 year old daughter & Bablu our 5 year old son made a birthday card for Mummy today. I am not sure when they made it but most probably they worked on it after school today. Anyway they made the whole thing themselves, artwork and text. On a piece of A4 printer paper. [...]

Happy Birthday Padmaja!

March 2, 2010. My dear wife’s birthday. Happy Birthday Padmaja. Live long and prosper. We love you.

Padmaja with her parents and her kids, Jan 26, 2010, Hyderabad