A few days ago I posted about changes to ICICI’s Online Banking Fund Transfer Feature, with a follow-up post on the same topic with additional details from RBI’s web site.
I had trouble with this service again yesterday. I have a loan from SBI and the landing branch is the one in Cyber Towers (Hi-Tech City), Madhapur, Hyderabad. This particular branch was on RBI’s EFT list and was hence deleted from ICICI’s online banking system. However my EMI payment standing instructions were not deleted by ICICI and now I am not able to delete them from the portal. Anyway, I checked the list of NEFT branches published by RBI, cross-checked with the SBI branch and then logged into the ICICI portal to register the branch as a payee once again.
I ran into a problem immediately. The Hi-Tech City SBI branch was listed twice. Confused I called ICICI Customer Support and was told to select the one with the IFSC Code. The second listing did not have have the IFSC Code but had the correct MICR code. This worked and I was able to transfer money successfully today.
In this process I read through the ICICI web pages very carefully and noticed immediately that they have been careless yet again. See the screen shot below:
Maybe it is I who is the problem here. I insist on completeness in everything I do. Dot the i and cross the t kind of thing. I get upset when I see this sort of laxity. And when it happens on the web site of my bank I get worried. What else have they forgotten?
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